1. Overview
This Refund Policy explains how Veliqo Technologies ("Veliqo", "we", "our", "us") handles order cancellations, returns, and refunds for purchases made through the Veliqo mobile app. Please read carefully before placing an order.
2. Order Cancellations
Orders may be cancelled at no cost before they are handed over to the courier for shipping. Typically this window is [insert timeframe, e.g., within 2 hours of placing the order or until the order status changes to "Shipped"]. To cancel, use the in-app cancel option or contact support.
3. Returns Eligibility
To be eligible for a return, items must be:
- Unused and in their original condition
- In original packaging with all tags and accessories
- Requested within [insert timeframe, e.g., 7 / 14 / 30 days] of delivery
Non-returnable categories may include: intimate apparel, personal-care items, perishables, opened beauty products, digital goods, and any item marked non-returnable on its product page.
4. Refund Process
Cash-on-delivery orders: Refunds are typically issued via bank transfer, mobile wallet credit, or store credit at the customer's preference and where supported. We will confirm the refund method with you when your return is approved.
Digital or in-app purchases: See Section 5 below.
5. In-App Purchase Refunds via Apple
Important: Any purchase made through Apple's in-app purchase system is billed and processed by Apple, not by Veliqo. Refund requests for those purchases must be submitted directly to Apple at https://reportaproblem.apple.com or via Settings > [your name] > Media & Purchases on your Apple device.
Veliqo cannot directly issue refunds for Apple-billed transactions.
6. Refund Timeframes
Once a return is received and inspected, refunds are typically processed within [insert timeframe, e.g., 5–10 business days]. Bank or wallet-provider processing times may add additional days.
7. Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us within [insert timeframe, e.g., 48 hours] of delivery with photos and your order number. We will arrange a replacement or refund at no additional cost.
8. How to Request a Refund
Email mystore99support@gmail.com with your order number, a description of the issue, and any supporting photos. Our team will respond within [insert response time].
9. Contact Us
For any refund or return question, contact mystore99support@gmail.com.